Effective Date · April 22, 2026
1. General Information
1.1 "Suunta.ai is an AI platform provided by Y4 Works Oy, enabling companies to create strategic documentation and solve business challenges with the help of an AI assistant."
1.2 The platform helps businesses with strategy and development while supporting problem-solving through language models, with the caveat that these models can make errors.
2. Users and Registration
2.1 "The Suunta.ai service is specifically designed for startups and small to medium-sized enterprises (SMEs)."
2.2 Registration requires email, organization name, business ID (if applicable), and credit card information for subscription setup.
2.3 Users create their own accounts and are responsible for information accuracy. The provider can assist with account management if needed.
3. The Use of the Service
3.1 Users must comply with good practices and applicable laws, verifying all AI-generated content and responses.
3.2 "The service provider reserves the right to set limits on API calls and data processing based on usage levels."
4. Fees and Billing
4.1 "The service is priced per user on an annual subscription basis. Usage-based pricing may apply if certain usage thresholds are exceeded."
4.2 Billing occurs via credit card through Stripe, with invoicing available upon request.
4.3 Service delivery may terminate for non-payment or subscription cancellation. Standard payment terms and late fees apply.
5. Data Protection and Security
5.1 Collected data includes names, emails, phone numbers, organizations, business IDs, performance metrics, and platform messages with AI responses.
5.2 "The platform and its backups operate on servers located in the Nordic region, while AI processing occurs in the United States."
5.3 Users may review and modify their data per data protection policies.
6. Service Availability and Support
6.1 "The service aims to be continuously available to customers. Technical issues and outages will be addressed immediately."
6.2 Support covers feedback, inquiries, and incident reporting. Standard requests are included; extensive tasks are billed hourly.
7. Responsibilities and Limitations
7.1 Users must use the service lawfully, respecting copyright and regulations while ensuring data accuracy and protection.
7.2 "Users are responsible for identifying, interpreting, and applying the AI-generated outputs. The service provider's liability for technical performance is limited to the amount paid for the service."
7.3 "Any damages are limited to the amount the customer has paid for the service and do not include indirect damages under any circumstances."
7.4 The provider is not liable for interruptions caused by force majeure events.
8. Termination of Agreement
8.1 Termination occurs for material breach or non-payment, communicated via email.
8.2 Users may terminate anytime without refunds for paid fees.
8.3 "The service provider reserves the right to terminate the agreement at any time by giving the user 30 days' notice."
9. Other Terms
9.1 "All materials created through the service belong to the user. Users have the right to use, modify, and distribute them freely."
9.2 The service is globally available but subject to local laws.
9.3 Term changes are communicated via email.
9.4 Registration constitutes agreement to these terms.
Provider: Y4 Works Oy, Helsinki, Finland | Business ID: 2978296-6